SHOPPING HELP (2022)

Our online store accepts orders from Malaysia only.

Delivery

Your orders are ship from Penang, Malaysia to anywhere in Malaysia destinations with Pos Malaysia. For other international destinations, please forward your queries about shipping to email: hello@lorongandlane.com

Orders are processed & shipped out within 3 working days (Monday - Friday, excluding weekends and public holidays) after payment have been received. All orders placed on Friday, Weekend or Public Holiday will be shipped the next working day.

MALAYSIA

Malaysia - Domestic shipping with tracking (Pos Malaysia):

Estimated Delivery: 5-7 days for West Malaysia & 14-20 days for East Malaysia

West Malaysia - Free Domestic shipping with tracking (Pos Malaysia) for orders RM80.00 and above. For orders below RM80.00, there will be flat shipping rate of RM8.00.

East Malaysia - There will be a flat shipping rate of RM18.00. 

We will not be responsible for consequential losses arising from late delivery and/or delays caused by payment transaction, customs clearance, natural disasters or any service disruptions beyond our control. We are not to be held responsible for merchandise risk of loss after the courier has delivered the order to the address, nor do we take responsibility if the courier cannot deliver the package in time. Please note that some countries charge import duties, VAT, handling fees or other taxes for merchandise which are all the responsibility of the recipient.

Shipment Tracking & Signing upon Delivery

Once your order has been shipped, you will receive an automated email  informing your order has been shipped and your order tracking information. Please allow up to 24 hours for the status of shipment to be correctly displayed at the tracking website link here.

Malaysia - Please ensure there is someone at the address to sign for the package. In case there is no one at the point of delivery, Pos Malaysia will leave a notification card in your letter box with instructions on how to collect the package from their collection office within next 7 days. 

Refund & Exchange

We do not offer refunds but all wrongly send items can be exchanged within 7 business days from delivery confirmation. For exchanges, your item must be unused and in the same condition as received. It must also be in the original packaging with proof of purchase. Once your returned purchase is received, we will notify you via email and exchange within 7 days.

Payment & Security

We accept Paypal or credit card. At checkout, you will be directed to a page for you to either pay by Paypal or credit card. You do not need a Paypal account to pay via credit card.  This website e-commerce is powered by Shopify which provides PCI compliant shopping cart and hosting keeping all customer's information data secure. https://www.shopify.my/pci-compliant